Privacy Policy

Effective date:

Afrestory is operated by Molo AI (Pty) Ltd (“we”, “us”, “our”). This policy explains how we collect, use, store, and protect your information when you use our website and apps.

1. Who we are

Responsible Party (POPIA): Molo AI (Pty) Ltd
Contact: support@moloai.com
Address: 210 Bellefield Avenue, Mondeor, Johannesburg, South Africa

2. Information we collect

• Account details: name, email, password.
• Child profiles (optional): nickname/age range to customise reading (no unnecessary data collected).
• Usage & device data: app interactions, language preferences, device/OS, crash logs, IP (where applicable).
• Payments: processed by app stores or payment partners; we do not store full card details.
• Support: messages and attachments you send us.

3. How we use information

• Provide, personalise, and improve Afrestory’s stories, audio, and features.
• Authenticate users, process subscriptions, and provide support.
• Monitor performance, fix bugs, and maintain security.
• Send service messages (policy updates, billing notices).
• Marketing only where you have given consent (opt-out any time).

4. Lawful basis (POPIA)

We process personal information based on consent, performance of a contract, legitimate interests (security, service improvement), and legal obligations.

5. Sharing & processors

We use trusted providers (hosting, analytics, payments, email). They process data under appropriate safeguards. We do not sell your personal information.

6. Cross-border transfers

Your data may be processed outside South Africa with reasonable safeguards consistent with POPIA.

7. Security

We use reasonable technical and organisational measures (encryption in transit, access controls). No method is 100% secure—report concerns to support@moloai.com.

8. Retention

We retain data only as long as necessary for the purposes above and legal/accounting requirements. You may request deletion (see rights below).

9. Children’s privacy

Afrestory is designed for families. Parents/guardians manage child profiles. We minimise collection for children and do not collect more than necessary for the service.

10. Your rights

• Access, correction, deletion.
• Object to processing (including direct marketing) and withdraw consent.
• Lodge a complaint with the Information Regulator (South Africa).

Contact support@moloai.com to exercise these rights.

11. Cookies

We use essential and analytics cookies. Manage cookies via your browser/device settings.

12. Changes

We may update this policy. The effective date above reflects the latest version.

13. Contact

• Email: support@moloai.com
• Address: 210 Bellefield Avenue, Mondeor, Johannesburg, South Africa